Services Offered
Core Services
Virtual Assistants
Our virtual assistants act as a seamless extension of your team, handling essential day-to-day tasks with precision and consistency. From managing communications to organizing data and supporting operations, they ensure that nothing falls through the cracks.
Every task is executed with attention to detail—whether it’s updating records, coordinating schedules, or responding to inquiries—so your workflow stays structured and efficient. This allows you to maintain clarity across your operations.
Skilled Appointment Setters
Our appointment setters proactively reach out to potential customers through targeted warm and cold calling campaigns designed to generate interest and identify qualified prospects. Our trained appointment setters follow proven scripts tailored to your industry (roofing, HVAC, plumbing, etc.), ensuring every call is purposeful, professional, and conversion-focused. The goal is to turn cold prospects into warm leads ready for scheduling.
Call Center Management
Never miss an opportunity again. Our team answers incoming calls on your behalf, delivering a seamless and professional customer experience. We qualify callers, handle initial inquiries, and ensure every potential customer is guided toward booking an appointment, maximizing every inbound lead. A dedicated call center manager oversees performance in real time, ensuring consistent quality, coaching, and accountability across every interaction.
Rehash & Quote Follow Up
Your existing database is a hidden goldmine. We re-engage old or inactive leads through targeted outreach campaigns, reigniting interest and uncovering new opportunities.
Many of these prospects have already been quoted and simply need the right follow-up to convert. Turn forgotten leads into predictable revenue without increasing your ad spend.
Call Center Training & Quality Control
Our QA strategy is built around consistent performance improvement through call reviews and scoring, real-time coaching with fast feedback loops, and customized scorecards aligned to your key KPIs. We also run regular calibration sessions and use customer sentiment data and call analytics to continuously refine performance and outcomes.
Locations
Outsourcing has become an essential strategy for businesses across the globe. It offers cost-saving benefits, access to specialized skills, and increased productivity. We staff from the following locations:
Mexico
Philippines
Central America
United States
Advanced Services
Recruitment (Coming Soon!)
We help remodeling companies hire top-quality talent without inflated recruiter fees or the heavy lift on their internal teams. Our flat-rate, zero-commission model covers the entire process—from sourcing, screening, to interviews and scheduling. We specialize in roles at every level and respond to top candidates within 10 minutes to ensure you never lose strong talent to slower competitors.
Call Center Consulting
We partner with businesses to optimize their call center operations so every customer touchpoint drives revenue. With efficient systems, you convert more leads, maximize your marketing spend, and scale with confidence. From that first phone call to full-scale growth, we create the systems and structure that make success feel effortless. We turn chaos into clarity so you can focus on growth.
Home Pro Setters delivers meaningful cost savings compared to building and maintaining an in-house team. You eliminate expenses associated with benefits, office space, equipment, and other overhead costs. Our team is already experienced professionals within the roofing and home remodeling industry, allowing them to contribute effectively from day one.